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Mystery Shopping

To evaluate your customer service, use the option of mystery shopping (or mystery calls). Our network of senior interviewers is supported by a face-to-face research director as well as a project manager who will be a sole point of contact throughout your project.

Our mystery shopping services in France:

A network of experienced interviewers across France

An automated mystery shopper management platform

Quality inspections and mystery shopper consistency

Mystery Shopping

Our experienced interviewers, from across France, have a precise evaluation checklist (quality of welcome, promotion of services proposed, etc.) to draw up a report on the effectiveness of your touchpoints.

Our specialist sectors for your mystery shopping:

  • Large commercial outlets and stores

  • Urban transportation network agencies

  • Car dealerships

  • Mobile telephone agencies

Do you have a project?

Our teams are here for you, call or email us!

Our trusted clients

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Logo Nielsen
Logo Ipsos
Logo Kantar
Logo BVA
Logo CSA
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