Mystery Shopping

To evaluate your customer service, use the option of mystery shopping (or mystery calls). Our network of senior interviewers is supported by a face-to-face research director as well as a project manager who will be a sole point of contact throughout your project.

Our mystery shopping services in France:

A network of experienced interviewers across France

An automated mystery shopper management platform

Quality inspections and mystery shopper consistency

Our experienced interviewers, from across France, have a precise evaluation checklist (quality of welcome, promotion of services proposed, etc.) to draw up a report on the effectiveness of your touchpoints.

Our specialist sectors for your mystery shopping: