To evaluate your customer service, use the option of mystery shopping (or mystery calls). Our network of senior interviewers is supported by a face-to-face research director as well as a project manager who will be a sole point of contact throughout your project.
Our mystery shopping services in France:
A network of experienced interviewers across France
An automated mystery shopper management platform
Quality inspections and mystery shopper consistency
Our experienced interviewers, from across France, have a precise evaluation checklist (quality of welcome, promotion of services proposed, etc.) to draw up a report on the effectiveness of your touchpoints.
Our specialist sectors for your mystery shopping:
Large commercial outlets and stores
Urban transportation network agencies
Mobile telephone agencies
Our other solutions
Our trusted clients